• RATES & BOOKINGS: Your reservation is considered “booked” once your credit card is charged. You are agreeing when booking the reservation to our Reservation Policy.

ATEM Properties (ATEM) reserves the right to cancel any reservations or substitute rental homes due to circumstances beyond our control. Should the home confirmed by the guest become unavailable for any reason, ATEM will inform the guest before check-in whenever possible. Every attempt will be made to relocate the guest to a comparable home unless the guest requests a refund. The guest will be responsible for paying the excess rental amount on a substitute home if the rate exceeds the original reservation amount.

Guest agrees not to have more than the maximum number of people allowed staying in the home unless prior authorization has been made, No other guest, visitors, or persons are permitted with owner or management approval. Authorized guests and all others may be required to leave the premises or be removed.

UNIT POLICIES: Our unit is smoke-free, and pets are allowed upon approval. Smoking outside is permitted. If you smoke, cause damages to property, or allow pets in the unit without approval, you can be charged up to $500.00.

Every effort is made to ensure accurate descriptions of the properties. ATEM is not responsible for errors in the printing, changes made by Owners, or matters out of ATEM control, e.g. noise, construction, weather, etc. Complaints regarding accommodations must be submitted in writing to ATEM before check-out for consideration by the Owner. Substitutions and refunds will not be made upon arrival for any reason except as required by law.

Check-in time is 3:00 pm and Check-out time is 11:00 am sharp. Prompt check-out is essential to allow time for our housekeeping staff to prepare the home for the next guest.

Early check-in and late check-outs can be approved and might have applicable fees.

PAYMENT & DEPOSITS: A Rental Deposit is due upon making a reservation and is payable by credit card or check. No reservation can be confirmed until receipt of the deposit. If you have provided credit card information, we will charge your card so there will be no need to mail a check. Balance of rent is due 14 days before arrival either by credit card on file or by check. Final payments are processed automatically 14 days before arrival. Please refer to each property for the applicable occupancy tax and cleaning fee. If any amount due is not received by the applicable Payment Due date, the Owner or owner representative may either terminate this agreement and refund to the Occupant all payments except the reservation fee or impose a late charge of $75.00